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Home > FAQ > Vacuum Info > Keep It Running

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Keep Your Vacuum Cleaning

Here are the most frequently asked questions about vacuum maintenance and the answers you can use. The information provided here is for vacuums used in the home an average amount of time which is about one hour per week maximum. If your vacuum gets more use, do maintenance more frequently to keep it running well.

Safety Tip: Always unplug your vacuum cleaner before doing any maintenance work on it.

Q.How often should I change the filter bag and belt on my vacuum?

A. Plan to change the filter bag monthly and the belt every three to six months. Most belts will stretch even if the vacuum isn't used. This will cause the brushroll to slip and not spin at the optimum speed necessary. Check more often if your home is large, if you have children, if there is a lot of foot traffic in your house or if you have pets. If the dirt is above the line printed on the bag, change it immediately.

Q. Where can I find filter bags and belts for my vacuum?

A. You will need to know the type of vacuum and model # you own in order to shop for the correct bags and belts. When you buy your vacuum, check the type of bags that come with it and write it down somewhere. Your owner's guide will tell you which bags fit your model. For maximum cleaning performance and warranty protection use only genuine bags and belts. You can find most genuine belts and bags in retail stores or vacuum dealers and shops. You can also order them on our website. Click on the following link to find your style of bag or belt: Bags If you have any questions, please don't hesitate to contact Us.

Q. What if I've lost the owner's guide and don't know which model I own?

A. You'll need to find the model number of your vacuum to purchase the correct parts. To find the model number for your vacuum, find the tag or plate on the bottom or back of your vacuum. The model # will usually start or end with a letter and the rest will be numbers. Once you have the model number you will be able to find the parts that you need. the belt type and the bag number.)

Q. Can I get another copy of my owners guide?

A. Yes. Some owners guides are online. Please follow the links below to locate your owner's manual. You can also contact Customer Service for the manufacturer to obtain a manual.

  • Eureka owner's manuals can be downloaded here. You can also contact customer service at 1-800-282-2886.
  • Miele owner's manuals can be obtained special order through our customer service line at (800)840-5080. You can register your vacuum online here.
  • Lindhaus owner's manual can be downloaded here and vacuum warranties can also be registered online at this link.

    Q. How often should I change the filters in my vacuum?

    A. It depends upon the type of vacuum and filtration that you have. Most vacuums have three types of filters. Micron Filtration is not a separate filter, but is part of the bag itself. If you change bags monthly and use a higher Filteraire bags, your filtration should remain powerful. True HEPA filters should be replaced every 6-12 months depending on your model vacuum,to maintain peak filtration. The small fabric filters or motor filters that cover the back of the bagless cassette and the entrance into the casing beneath the cassette can be rinsed out and dried thoroughly then put back into place. After a year they should also be replaced.Some models include these motor or filtrete filters with your bags. They should be changed with every 1 box of bags. The washable HEPA filters, available on some cleaners, should be cleaned about every 8 weeks. Any time you rinse or wash the filters make sure they are dry before placing them back into the vacuum.

    Q. Why do I need to change the belts on my vacuum?

    A. Belts should be changed at least every six months. Belts are rubber and will stretch and wear out. The belt turns the brush roll at thousands of revolutions per minute. The tighter or newer the belt, the better the vacuum will perform. You will need your model number to order the right belt.

    Q. How do I change the belt?

    A. This procedure varies from model to model. On some models there is an engraved plate on the base that has instructions on how to change the belt. The instructions will also be in your owner's guide. (You really should keep this.) When you change the belts, this is a good time to clean hair and thread off the brush roll and end caps as well and check filters to see if they need cleaning or replacement.

    Q. Why won't my vacuum pick up the dirt anymore?

    A. There are a few things to check out immediately: 1. After unplugging your vacuum, check the bag to make sure it isn't full. There needs to be space available in the dirt bag so that air can circulate and so that new debris can enter. 2. Check the hoses. If the bag has become too full or if a large item has become trapped in the hose, the air can't move the dirt into the filter bag. Remove the clog. 3. Be sure the hose adapter inserts into the filter bag. 4. Check to see if the belts are loose or broken. 5. Replace the brush roll if the bristles are worn. 6. If you have accidentally vacuumed up a hard object that made a lot of noise, you may have a broken fan (impeller) blade. This repair should be made at a Warranty Station. You can find the one nearest you online at the manufacturer's website.

    Q. The main part suction is fine, but the onboard tools don't draw in air or debris.

    A. Many models have a switch that must be used to change the suction from the main vacuum to the hose attachment. Make sure this switch is set correctly. Check the hose to make sure something hasn't gotten wedged in there. As long as the setting is correct and the air passage is clear you should have good suction power.

    Q. My cleaner is hard to push. How do I fix this?

    A. Check your carpet height adjustment setting and check for loose or broken belts. To find the best height adjustment setting, put the vac in the normal resting position. Turn the height adjustment to the highest setting (highest number). Turn on the vacuum and release the handle. Dial the setting down, one at a time, until you hear the tone change. This is the best setting for your carpet. If you change carpets, remember to adjust the setting for the new carpet. You might also check the wheels on your unit to make certain they are turning freely.

    Q. Why won't my vacuum turn on?

    A. First, check to make sure it is plugged in. If that isn't the problem, check to see if the on-off switch is stuck. If so, back off the switch nut a quarter of a turn. The last thing to try is to check to make sure the power cord receptacle is plugged into the motor housing correctly. If none of these procedures help, take it to your Warranty Station.

    Q. What is causing my vacuum to get noisier?

    A. Three common reasons for increased noise are a broken fan blade, a broken belt or an obstruction in the brush roll area.

    Q. The dirt isn't going into the bag or cassette. How do I fix this?

    A. There are a couple of things to check: If your vacuum has a detachable hose, make sure it is firmly connected. Make sure the hose is emptying the dirt into either the bag or the cassette. On bagged models it needs to protrude into the filter bag. If these connections look right, check for a clog or obstruction in the hose.

    Q. Why is there a burning smell?

    A. Check for a broken belt. Make sure the cord hasn't been caught under the vacuum and check to see if something else may have been caught by the vacuum.

    Q. About the Boss Cordless Upright... It sounds powerful but it doesn't pick up very well. What is wrong?

    A. There are a couple of things to try: First check the neck of the unit to see if it is clogged. If the unit is set back in the prone position with the nozzle left on the floor the consumer would need to look at the neck of the unit. There is a button there that may be depressed using the end of a ball point pen. Separate the nozzle from the main unit and look into the tube. There may be debris and dirt piled up in the neck. Second, remember that once the dirt is picked up it must travel up the central tube of the unit where it ends up dumping into the dust cup. If the unit is not fully charged it may be lacking the "umph" to get the dirt all the way into the dust cup.


  • Keep It Running

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